LeadLnk Terms of Service

Effective Date: 2/3/2025

1. Acceptance of Terms

Welcome to LeadLnk ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of LeadLnk's website, AI-driven marketing services, software, and communication tools (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, do not use our Services.

2. Overview of Services

LeadLnk provides AI-powered lead generation, marketing automation, and communication services, including but not limited to:

  • AI-driven outreach (voice, SMS, email marketing)
  • Automated lead qualification and appointment setting
  • Integration with customer relationship management (CRM) tools
  • Custom AI scripts and sales optimization solutions

You acknowledge that AI-assisted communication is subject to U.S. marketing laws, including the TCPA, CAN-SPAM Act, and Do Not Call regulations. By using our Services, you confirm that your use is lawful and compliant with all applicable laws.

3. User Eligibility

By using LeadLnk's Services, you represent that:

  • ✅ You are at least 18 years old and capable of entering into a legally binding contract.
  • ✅ You will not use LeadLnk for any unlawful or prohibited purposes.
  • ✅ You own or have obtained permission for any data or phone numbers uploaded into our platform.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Compliance with Communication Laws

A. TCPA & Do Not Call Compliance

LeadLnk provides AI-powered voice, SMS, and email marketing solutions. All outbound marketing campaigns must comply with the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations.

🚨 User Responsibilities:

  • Consent is required for marketing calls and texts. You must ensure that all contacts in your database have given proper opt-in consent.
  • Users must honor Do Not Call requests immediately and maintain an internal DNC list for compliance.
  • If a recipient says "Do Not Call," replies "STOP" to an SMS, or unsubscribes from an email, LeadLnk's automated system will immediately remove them from all future marketing campaigns.
  • Users are prohibited from sending spam, robocalls, or misleading messages.

📞 Our Automated Compliance Features:

  • ✅ AI-powered Do Not Call removal – Users who opt out are automatically removed.
  • ✅ TCPA-compliant opt-in and opt-out mechanisms – Ensuring legal compliance.
  • ✅ Message rate limits and throttling – To prevent spam complaints.

B. CAN-SPAM Compliance (Email Marketing)

LeadLnk's Services include email marketing automation. By using our platform, you agree to:

  • 📧 Include accurate sender information in all emails.
  • 📧 Provide a clear way to opt out (all emails must contain an unsubscribe link).
  • 📧 Honor opt-out requests within 10 business days.
  • 📧 Avoid misleading subject lines or deceptive content.

Violations of the CAN-SPAM Act may result in account suspension.

5. Account Registration & Security

To use LeadLnk, you must create an account and provide accurate information.

🔐 You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activities that occur under your account.
  • Immediately notifying us of any unauthorized access.

We reserve the right to terminate accounts found engaging in suspicious or fraudulent activities.

6. Payment Terms & Refund Policy

A. Subscription & Billing

LeadLnk operates on a subscription-based pricing model.

💳 By subscribing to LeadLnk, you agree that:

  • ✅ Payments are billed in advance on a monthly or annual basis.
  • ✅ Auto-renewal is enabled by default, but you may cancel at any time through your account settings.
  • ✅ Failure to pay may result in suspension or termination of your account.

B. Refunds & Cancellations

  • 🚫 All fees are non-refundable except where required by law.
  • 💰 If you cancel, you will retain access to your plan until the end of your current billing cycle.

We do not offer refunds for unused services, account terminations due to policy violations, or mid-cycle cancellations.

7. Permitted & Prohibited Uses

🔹 Permitted Uses:

  • ✅ AI-powered lead generation for businesses, call centers, and sales teams.
  • ✅ Compliance-driven marketing using opt-in contacts.
  • ✅ Automated CRM and workflow integrations.

🚫 Prohibited Uses:

  • ❌ Sending unsolicited marketing messages (spam, robocalls, or mass SMS blasts).
  • ❌ Uploading stolen, purchased, or scraped contact lists.
  • ❌ Using AI to send deceptive, misleading, or fraudulent messages.
  • ❌ Bypassing compliance mechanisms (DNC list, TCPA rules, opt-outs).

LeadLnk reserves the right to suspend or terminate accounts engaged in illegal or unethical activities.

8. Limitation of Liability

LeadLnk is not liable for:

  • Compliance violations caused by user-uploaded contacts or improper campaign setup.
  • Financial losses, indirect damages, or disruptions caused by outages, errors, or third-party service failures.
  • Legal consequences arising from misuse of our platform.

📌 Your use of LeadLnk is at your own risk.

9. Termination & Suspension

We reserve the right to:

  • 🚨 Suspend or terminate your account for violating these Terms.
  • 🚨 Restrict access to services for non-payment.
  • 🚨 Cooperate with law enforcement if we suspect fraud or unlawful activity.

If your account is terminated, you will not receive a refund for any remaining subscription period.

10. Intellectual Property

All AI models, software, scripts, and technology used by LeadLnk are our exclusive property.

Users may not copy, modify, or resell LeadLnk's technology without permission.

11. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

🛡️ Disputes must be resolved through arbitration before a neutral arbitrator, rather than court litigation.

12. Changes to These Terms

We may update these Terms from time to time. If changes are significant, we will notify users via email. Continued use of LeadLnk after an update constitutes acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, contact us:

📧 Email: andriy@leadlnk.com

Thank you for using LeadLnk! We look forward to helping you automate and scale your business.